X

Experience GODIVA

Subscribe for exclusive deals, news and more.
Plus receive 15% OFF your first order.
Unsubscribe anytime. For more information, see our Privacy Policy

Thank you for signing up to GODIVA’s newsletter.

Use code
WELCOME
at checkout to receive 15% OFF your first order!

You are already signed up to receive GODIVA’s newsletter.
Discover our Best-Selling Truffles.

SHOP TRUFFLES

privacy policy

Last Updated: September 22, 2020

Godiva (as defined below) recognizes the importance of maintaining the privacy of our customers (“Customers”), registered members (“Members”), and website and app users (collectively, “Users”). This Privacy Policy (the "Policy") describes our practices in connection with the collection, use, and disclosure of Personal Information (as defined below), including Personal Information that we collect through Godiva.ca (the "Site"), any Godiva mobile application (the “App”), and any other websites owned and operated by Godiva (collectively, the “Services”), and in Godiva retail stores, how we will use, disclose and protect this information once it is collected, and how you can opt-out of some of our uses and disclosures of your Personal Information. You acknowledge that your data will be processed in accordance with this Policy.  This Privacy Policy applies to all collection, use and disclosure of Personal Information by Godiva, whether through the Services, Godiva retail locations, or otherwise.

Here are a few general principles to keep in mind as you read through this Policy:

We may update this Policy from time to time in accordance with Section 11 (Changes to this Policy) and invite you to review this page periodically. All changes will go into effect on the “Last Updated” date indicated on the Policy.

Individuals Under the Age of 18: We do not knowingly collect the Personal Information of individuals under 18 years of age. If we discover that a person under the age of 18 has provided us with Personal Information, for example by registering for a Godiva account using the Services, we will delete such information.  If you are under 18 and want to make a purchase or otherwise use Godiva services that require the collection, use, or disclosure of Personal Information, please ask a parent or guardian to place the order for you.

  1. WHAT INFORMATION WE COLLECT AND HOW WE USE IT

Collection of Personal Information That You Provide Us:

Automatic Collection of Personal Information: When you visit and interact with the Services, Godiva may collect certain information automatically such as a catalog of the Site pages you visit. The Personal Information that we collect automatically is generally collected through server log files, environmental variables, cookies, web beacons, other similar technologies and information that you voluntarily provide. You have a variety of tools to control the data collected by cookies, web beacons, and similar technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies.

Additionally, we may aggregate Personal Information in a manner such that the end-product does not personally identify you or any other user of the Services.  For example, we may use Personal Information to calculate the percentage of our users who have a particular telephone area code.

By using our Services, you consent to our use of these tracking technologies as described above.

Collection of Personal Information Through Social Media: We maintain a presence on several social media and blogging platforms, such as Instagram, Facebook, Pinterest and Twitter. Through these platforms and features, we collect your Personal Information and usage information about you on the Services.  Third party social media platforms have their own privacy policies which explain how the third parties that provide them will collect, use, and disclose your Personal Information.  In accordance with those policies (and your privacy settings within your social media accounts), information about your activities on our Services may be published to your social media profile.

Our Services may include features and functionalities that allow you to share information with us that you have already provided to a third-party social media platform.  For example, you may be able to create an account on our Services or log-in to our Services using your Facebook account or other third-party account.  If you do so, then Personal Information or other data that you have provided to that third party will be made available to us, pursuant to the third party’s privacy policy, and you consent to our use of that information in accordance with this Policy.  The information we receive from that third party may depend on the privacy settings you have on the third-party site or platform.

We also include tools on our Services that allow you to share and/or publicly post content or information from our Services to your profile on third party social media platforms.  Third party social media platforms have their own privacy policies which explain how the platform providers will collect, use, protect and share your information, including any information you share on those platforms from our Services, and we encourage you to read them. We do not assume responsibility for the privacy practices of third-party social media platform providers, and we encourage you to review all third-party privacy policies prior to using third party social media platforms. 

How We Use Personal Information:  We may use your Personal Information to perform the following business functions:

We may also use your Personal Information (a) to comply with laws and legal process; (b) to respond to governmental, judicial, and other requests; (c) to enforce our Terms of Use and other agreements you may have with us; (d) to protect the rights, privacy, safety or property of Godiva, you or others, including to investigate fraud; and (e) to permit us to pursue available remedies or limit the damages that we may sustain.  We may use any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or allowed by law.

  1. NOTIFICATION OF INFORMATION SHARING

We work with third parties who provide services to us and we may share Personal Information with such third parties for the purpose of enabling these third parties to provide services to us. Such service providers may include client support specialists, webhosting companies, client data management and enhancement companies, payment processors, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to Personal Information needed to perform their functions on our behalf, but may not use such information for any other purpose and we require that the service providers maintain the confidentiality of your Personal Information and keep your Personal Information secure. Our employees and service providers may be located in foreign jurisdictions, and your Personal Information may be subject to the laws of those foreign jurisdictions and/or accessible to law enforcement and other authorities. For written information about our policies and practices regarding overseas service providers, contact us by using the contact information set out in Section 14 (Contacting Godiva).

We may also share your Personal Information, including your name, address, email address, as well as a record of any transactions you conduct on our Services or offline with us with a third-party advertising partner in order to deliver to you banner advertisements and other Godiva advertising when you visit certain websites. Our advertising partner will make the data we provide to it anonymous. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partner by opting out, please visit the Network Advertising Initiative by clicking here. Since Godiva does not control these third-party cookies, please review the privacy policy of the Internet advertising company or advertiser to see whether and how it uses cookies. Note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.

We may also disclose certain Personal Information when we believe in good faith that disclosure is necessary (a) to comply with laws and legal processes and requests, including governmental, judicial, and other requests; (b) to respond to governmental requests; (c) to enforce our Terms of Use and other agreements you may have with us; (d) to protect the rights, privacy, safety or property of Godiva, you or others, including to investigate fraud; and (e) to permit us to pursue available remedies or limit the damages that we may sustain. We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request, or as otherwise permitted or required by law.  We may also disclose information, including Personal Information, to other companies and organizations for credit fraud protection, risk reduction, and to address cyber security risks and/or data breaches. In the event of a merger, reorganization, sale, joint venture, consolidation or sale or transfer of all or substantially all of our company, its stock, or its assets (including, without limitation, in connection with any bankruptcy or similar proceedings), your Personal Information will be disclosed to the purchaser or the new company and others in connection with the business transaction.

  1. THIRD-PARTY SITES

The Services may contain links to third-party websites and services. These linked sites are not under Godiva's control and we are not responsible for the privacy practices or the contents of any such linked site, or any link contained in any linked site. Those other websites and services are governed by their respective privacy statements and policies. If you provide any Personal Information through any such third-party website or service, your transaction will occur on the third party's website or service (not the Site) and the Personal Information you provide will be collected by, and controlled by the privacy policy of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.

  1. SWEEPSTAKES/PROMOTIONS

The Site and Godiva communications sometimes include notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you are a winner in connection with a promotion). In addition, we may participate in internet related promotions sponsored by third parties. In these instances, if you are a participant in such promotions, we may provide certain Personal Information to these third parties in furtherance of the promotion on our behalf. These parties have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor our privacy and security policies in the way this information is handled.

  1. MARKET RESEARCH

From time to time, we may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey Personal Information is treated like all of the Personal Information we collect, and it is used to help us improve the appeal of our products and our Services.

  1. UPDATING, DELETING, EDITING YOUR MEMBER INFORMATION

Members can access, review and/or correct their Personal Information that was provided to us online by visiting the following URL: https://www.godiva.ca/sign-in. To obtain access or to correct other Personal Information, or if you wish to have your Member account deleted, you may send an email requesting such access, or the deletion to letters@godiva.com.

  1.   LIVE CUSTOMER SERVICE ASSISTANCE

The Site offers Users live customer service assistance. Users of this service may disclose Personal Information. This Personal Information is used to help facilitate the customer service representative in assisting with the inquiries they receive from the User.

  1. JURISDICTION

Godiva does not represent or warrant that the Services, or any part thereof, is appropriate or available for use in any particular jurisdiction other than Canada.

  1. SECURITY

We have physical, organizational, contractual and technological security measures and tools, such as firewalls, in place to help protect against the loss, misuse and alteration of the Personal Information under our control. Godiva also uses Secure Sockets Layer (SSL) technology. SSL encrypts the data submitted to our Services so that only we can decode your information, so long as SSL is supported by your web browser and enabled when your information is submitted. Unfortunately, no method of data transmission or data storage system can be guaranteed to be 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please notify us of the problem as soon as possible by contacting us in accordance with Section 13 ("Contacting Godiva") below (note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem). To safeguard your privacy, we need your help.  When registering an account on the Services, please be sure to choose an account password that is difficult for others to guess, and that you do not use on any other website or account, and never reveal it to anyone else.  If you use a shared or public computer, DO NOT choose to have your login ID or password remembered and be sure to log out of your account completely every time you leave the computer.  Also, please verify that your web browser has a secure connection to the Services before entering any Personal Information and avoid including Personal Information in e-mails to us (particularly credit card or banking information).

  1. OPTING OUT

If you would rather not receive marketing emails from us, please opt out by clicking the unsubscribe link at the bottom of any emails you receive from us. If you have an account and you would like to stop receiving marketing emails from us, please opt out by clicking here. If you would rather not receive our mail order catalog or other Godiva mailings to your postal address, please let us know by emailing customer service at letters@godiva.com or call us at 833.946.3482.

We will endeavor to comply with your request as soon as reasonably practicable and in accordance with applicable law. If you wish to cease receiving marketing-related e-mails from third parties, please contact such third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing communications.

If you would rather not receive mailings from our third parties, please also email us at letters@godiva.com or write to us at Customer Care, Godiva Chocolatier, 1 Meridian Boulevard, Suite 3C-1, Wyomissing, Pennsylvania 19610, United States.

  1. CHANGES TO THIS POLICY

We may change this Policy from time to time.  When we do, we will let you know by posting the changed Policy on this page with a new “Effective Date.”  In some cases (for example, if we significantly expand our use or sharing of your Personal Information),  we may also tell you about changes by additional means, such as by sending an e-mail to the e-mail address we have on file for you.   In some cases, we may request your consent to the changes.

  1. DO NOT TRACK DISCLOSURE

Some browsers or other tools include "Do Not Track" (DNT) features which, when turned on, indicate to websites you visit indicating that you do not wish to be tracked across websites over time. The Worldwide Web Consortium (W3C) has been working with industry groups and regulators to develop a DNT browser technology standard to provide a common understanding as to how to interpret the DNT signals. As of the date of publication of this Privacy Policy, no standard had been adopted and, accordingly, Godiva does not currently respond to DNT signals. As the DNT standard develops, Godiva reserves the right to modify the Policy in response.  However, until such time as explicitly stated herein, Godiva will not recognize DNT tags or labels.

  1. CONTACTING GODIVA

If you have any questions about our Policy, you can e-mail us at letters@godiva.com or contact us by mail at Godiva Chocolatier, 1 Meridian Boulevard, Suite 3C-1, Wyomissing, Pennsylvania 19610, United States. We will be happy to answer your questions or address your concerns.

Please note that e-mail communications will not necessarily be secure.  Accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us.