Frequently Asked Questions (FAQ's)

Ordering and Shipping

• When will my order ship?

  PLEASE NOTE: Although our chocolatiers are working hard to ship orders as soon as possible, delivery times may be longer than usual due to the COVID-19 pandemic. Delivery estimates below DO NOT include possible delays.

  Our daily order cut-off is 1 PM EST. Please note, due to the perishability of our products we do not accept delivery for Mondays.

  • Standard Shipping will arrive within 5-9 business days, during the week selected at checkout.
  • 2nd Day - If you place your order before 1 PM EST on Monday, Tuesday, or Wednesday, your order will ship the same day that it is received to arrive within 2 business days. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Wednesday may ship out the following Monday for arrival on the following Wednesday.
  • Next Day - If you place your order before 1 PM EST on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day. If you place your order after 1 PM EST, your order will ship the next possible business day. Orders placed after 1pm EST on Thursday will ship out the following Monday for arrival on Tuesday. NOTE: Due to the perishability of our product, we do not ship over the weekends for arrival on Mondays.
• Can I place an order to be shipped outside of Canada?

  Due to the perishability of our product, we do not ship outside of Canada. To shop at one of our International locations, please find the "Change Region" drop down at the bottom right of this web page. 

• Can you ship chocolate during warm weather or to warmer parts of the country?

  Yes, we absolutely can ship Godiva during warm weather and to warm climates all year long. Our shipping system monitors the temperatures where your package is being delivered and selects the appropriate packing material such as cooler boxes and frozen gel packs to ensure that your gift arrives in perfect condition and at no additional cost to you.

• Can you ship to more than one address?

  You can ship up to 20 addresses on one single order on Godiva.com. We allow you to include a personalized message and a unique delivery date for each recipient.

  For more than 20 addresses, please call 833-9-GODIVA (1-833-946-3482).

• Can I schedule a delivery?

  No, you can not schedule a delivery at this time.

• Can I order a box of all of one piece or select the pieces I want in the box?

  While we do not offer this service online, our Godiva Boutiques are able to assist you in creating and customizing your own assortments. Locate your nearest GODIVA Boutique

• Can I ship to a P.O. Box or an APO/FPO Address?

  No, we do not accept orders to P.O. Box and to APO/FPO addresses.

• Do you offer same-day shipping?

  At this time, we do not offer same-day shipping.

• Can you hold my order for a future date?

  No, we can not hold your order for a future delivery date.

• Can I use my own Federal Express Number to ship my order?

  We are not currently able to charge shipments to other Federal Express account numbers.

• Can I ship to more than one person on one order?

  Yes, you can ship to up to 20 different addresses in a single order.

• Why did I get charged Tax?

  Godiva is required to collect applicable tax based on the product and shipping destination.

• Can I buy an item on Godiva.ca and pick up my order at a Godiva Boutique?

  Godiva does not currently provide our customers the option to make a purchase on Godiva.ca and pick up the order in one of our boutiques.  We recommend visiting one of our boutiques to make your purchase. Please visit our Boutiques Locations page to find the boutique nearest you.

Order Tracking

• Will I receive an order confirmation?

  An order receipt will be sent immediately to your email address after placing your order. You will receive an order confirmation email with your order number, order total, and optional gift message within two hours of placing your order. Please review this information as soon as possible to ensure all addresses, items and arrival dates are correct. If you need to make any changes to your order, contact Customer Care at letters@godiva.com or 1-833-946-3482.

• Will I receive a shipping confirmation?

  When your order has shipped, you will receive a shipment confirmation including the tracking number for each shipment. Please note that this confirmation is typically emailed at 11pm EST on the day it is shipped. You may also Track Your Order at our Customer Assistance page. If your order has more than 10 recipients, you will only receive one shipment confirmation email. You may contact Customer Care at 1-833-946-3482 to request tracking information for all your recipients.

• Can I create an account after I start placing my order?

  Yes. After your order is completed, you will be asked if you would like to create an account, which will allow you to track your orders and will also make ordering easier for you in the future.

Returns

• What is Godiva's Returns Policy?

  For purchases made on Godiva.ca, your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Care within thirty (30) days of receipt for a prompt and courteous replacement or exchange of your merchandise. Please review our full Return Policy for more details.

• Can I return a purchase to a Godiva Boutique?

  If you have made a purchase in a Godiva Boutique and you are dissatisfied with the quality of our product, simply return the item to a Godiva Boutique and we will offer you a replacement or, if you have a gift receipt or an original receipt, a refund.

  For purchases made on Godiva.ca, your order is guaranteed to arrive in perfect condition, no matter the weather, to delight you and those that receive your gifts! If you are not completely satisfied with your order upon arrival, please contact Customer Care within thirty (30) days of receipt for a prompt and courteous replacement or exchange of your merchandise.  If a Godiva Boutique is current selling the item and you have an original receipt, you may return it to a boutique for a replacement, exchange or refund.

Care and Storage

• How long will Godiva chocolates keep their fresh taste?

  Godiva Chocolates will maintain freshness after opening if stored at temperatures that do not exceed 65°F (18°C).  Avoid heat, humidity, and direct sunlight. For freshness of unopened products refer to the Best By Dating printed on many of our products.  

• How should I store the chocolate if I want to keep it fresh tasting for more than two weeks?

  To store chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. To store chocolate for up to six months, place package in two plastic bags, close tightly and freeze.

• How do I bring the chocolate to room temperature once it is removed from storage?

  Keep chocolates in plastic bags until the entire package comes to room temperature. This will take approximately two hours if it was stored in the refrigerator, six hours if it was stored in the freezer.

Allergy Information

• Does your chocolate contain dairy products?

  ALL of our dark, milk, and white chocolate may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY of our products.

• Does your chocolate contain nuts?

  ALL of our products including solid chocolate pieces may contain nuts and/or peanuts. Any person with a nut allergy should NOT consume ANY of our products .

• Does your chocolate contain gluten?

  Godiva currently offers 2 items that are certified gluten-free by the Gluten-Free Certification Organization (A program of the Gluten Intolerance Group of North America):

  • The GODIVA Flourless Chocolate Torte Baking Mix with Dark Chocolate Ganache

  • The GODIVA Raspberry Chocolate Torte Baking Mix with Raspberry Glaze

   

  ALL other Godiva products including our solid chocolate pieces may contain gluten. Any person with a gluten allergy should NOT consume ANY of our products (with the exception of the certified gluten-free items listed above).

   

Wedding and Party Favors

• How far in advance should I place my favor order?

  We recommend that you place your order about 8 to 10 weeks before the event and select a delivery date of one week prior to the event. Store the favors in a cool, dark place - 70 degrees or cooler. Do not store them in the climate-controlled packaging that they are shipped in as the chocolates are fragile and may absorb an odor from the packing material.

• Does Godiva offer volume discounts?

  At this time, we do not offer any volume discounts.

• What customization or personalization options are available?

  At this time, we do not offer any customization or personalization options.

General Questions

• Who can I contact about website accessibility issues I encountered on this site?

  Godiva is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

• What is Godiva's Policy on Donation requests?

  Although we would like to honor all requests, GODIVA Chocolatier receives hundreds of solicitations for donations and promotions annually and unfortunately, we cannot accommodate everyone. As a result, we prioritize and make donations to select organization that we often partner with, as well as make donations to organizations that are supported directly by a GODIVA employee.

• Do you send Samples?

  Although we cannot ship samples to you, our company-owned Godiva Boutiques frequently offer samples of our products. 

• Why didn't my promotional code or promotional offer work?

  From time to time, Godiva.ca will offer special promotions and discounts. Many offers require a minimum spend in order to qualify for the promotional offer. This amount does not include tax or shipping and cannot be split between multiple shipments. Offers are valid in Canada only on orders placed on Godiva.ca, and are not valid in Godiva Boutiques, department/specialty stores, or through 1-833-946-3482. Promotional offers are not valid on previous purchases or orders over $599, and cannot be combined with other promotions or offers. Godiva promotions are not redeemable for cash.

• How can I apply for a job with Godiva?

  For a listing of all current job openings at Godiva visit our Careers page. This area of the site includes a review of corporate benefits, current job openings, and the ability to submit your resume online.

• How can I sell Godiva in my store?

  Godiva is not currently opening any unsolicited accounts. For more information on wholesale accounts, please godivanewaccounts@godiva.com

• How do I prepare Godiva Hot Cocoa?

  Stovetop instructions:
  Pour 1 cup (8 oz.) of milk into a sauce pan. Heat over low heat until milk is hot (do not boil). Pour hot milk into a cup or mug. Stir in the entire contents of one Godiva Hot Cocoa packet, or three tablespoons from a canister (use more or less to taste). Microwave instructions: Pour 1 cup (8 oz.) of milk into a microwave safe mug or cup. Microwave on high for 1-1/2 to 2 minutes or until hot. Stir in the entire contents of one Godiva Hot Cocoa packet, or three tablespoons from a canister (use more or less to taste).

• What sweetener does Godiva use in the Sugar Free Chocolate?

  The sweetener used in our sugar free line is Maltitol, the only sugar replacement that consistently produces high-quality chocolate that meets Godiva's taste standards while minimizing the negative aftertaste commonly found in other sugar replacements.